Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Air China779 Reviews

    Not Verified | I recently embarked on a return trip from Beijing to Madrid with Air China, and to say it was a nightmare would be an understatement. My experience with this airline was nothing short of appalling, and I… Read more
  • 10/10

    Vietnam Airlines715 Reviews

    ✅ Trip Verified | Significantly improved services. Lotusmiles benefits were improved, revamped with less requirements on miles. Cabin crew really cared about passenger preferences and needs. Well done to Vietnam Airlines! Read more
  • 3/10

    American Airlines5967 Reviews

    Not Verified | Horrible! Every other airline took off. American has such a bad record. Plane has been delayed from 1030 until 630. Horrible customer service told me to go home to Sarasota instead of asking me if I live… Read more
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Latest Seat Reviews

  • 3/10

    British Airways197 Reviews

    ✅ Trip Verified | One of the worst business class seats, tiny seat. The lay out of the aircraft is very cramped, the plane was very dirty, amenity kit awful, service in general, not so good. Read more
  • 1/10

    Wizz Air24 Reviews

    Not Verified | Visibly uncleaned and undisinfected lounge after the previous flight! Old, almost worn out and visibly not regularly cleaned upholstery on the seats. Narrow and uncomfortable. Видимо непочистен и недезинфекциран салон след предишния полет. Стара, почти захабена и… Read more
  • 3/10

    WestJet Airlines12 Reviews

    Not Verified | Most uncomfortable seat I have ever been in, especially since it was a 5 hour flight. Absolutely no leg room, poor recline on seats, hard uncomfortable, narrow seats. The pilot and staff did a great job but… Read more
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Latest Lounge Reviews

  • 10/10

    Lufthansa199 Reviews

    ✅ Trip Verified | By far, this was the best airport lounge we visited on our four stop trip to Europe (BKK/VIE/ATH/VIE/BKK). The lounge is located a short walk past security control. It is well marked and easy to find.… Read more
  • 10/10

    China Airlines23 Reviews

    ✅ Trip Verified | China Airlines VIP Lounge at Terminal 1 was such a hidden gem! Not only it was very large but also extremely elegant and luxurious. Once passing through the check-in counter, we were amazed by a long… Read more
  • 3/10

    Air Serbia6 Reviews

    Not Verified | I had an economy ticket from Belgrade to Ljubjana, Slovenia, but I paid my way to Air Serbia Business lounge. Price was Euro 35. That was a total mistake. The lounge is a joke. It is dark,… Read more
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Latest Airport Reviews

  • 3/10

    Zagreb Airport49 Reviews

    ✅ Trip Verified | Airport is nicely designed but poorly managed. It gives one feeling that the airport staff collectively, from check-in desk to security check-in are either totally disengaged with the customer or on the other end of the… Read more
  • 1/10

    Orlando Airport263 Reviews

    Not Verified | The TSA women are horrible with no manners. They should be saying “thank you for visiting, come back again”. Instead they tell me this is not Universal this is Orlando International Airport when I’m going through the… Read more
  • 1/10

    Denpasar Bali Airport234 Reviews

    ✅ Trip Verified | Never I have seen an airport where 2 different airlines depart at the same gate to the same destination about at the same time and boarding is side by side only divided by a flexible band… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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